Terms, Conditions and Disclaimers

These terms and conditions explain our (Taylor Pass Honey Co Limited) obligations as a service provider and your obligations as a customer.  Please ensure that you have read them carefully.  By continuing to use our web site that signifies that you have read understood and agree to be bound by these terms and conditions.  Please note that we may change these terms and conditions at any time without notice and which are effective upon posting on this web site.  If you do not agree to these terms and conditions please do not use our web site.


Product Orders

All orders placed through the web site are subject to our acceptance.  This means that we may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason and without liability to you or anyone else.  If your credit card has already been charged for an order that is later cancelled, we will issue you a refund.



Your order will be packed and shipped on the day we receive your order and will be sent the next day except Friday, Saturday, Sunday and Public Holidays.  Out of town and rural deliveries may not be possible.  We may consider special delivery requests.  Shipping is only available within New Zealand, we do not ship internationally.


Product Availability

All efforts will be made to fulfil any order placed with us however we accept no responsibility or liability should we be unable to supply any products ordered for any reason.


Quality Guarantee

We guarantee the quality of our products.  If you have any questions or comments about our products please contact us at the details provided below.  Please retain the product, packaging and batch code.

If you are not satisfied with the quality of any product within 30 days from that being delivered to you then we will at your option arrange either a redelivery of that product or a refund in respect of that product.



All prices shown on our web site are listed in New Zealand dollars and are inclusive of GST.  We reserve the right to change or alter any prices at any time for any reason.  There may be additional charges for out of town delivery, or rural deliveries which will be notified before your order is accepted.


Intellectual Property

All intellectual property on the web site including all copyright and trademarks is our property.  Any unauthorised use of any of our intellectual property is strictly forbidden.


Use of our Web Site

While every effort has been made to provide the most accurate information we advise that information provided on our web site may contain technical inaccuracies or typographical errors.  We make no representation whatsoever about any other web site which you may access via our web site.


Limitation of Liability

We will not in any event be liable to any party for any direct, indirect, special or other consequential loss or damage arising from the use of our web site or any other web site accessed from our web site.



Our web site uses standard SSL (Secure Socket Layer) and inscription technology to ensure that any credit card information which you provide when you purchase product through our web site remains secure.  All payments are processed by Payment Express.  Payment Express is committed to data security, and use a variety of technologies and procedures to help protect personal information from unauthorised access, use of disclosure.


Personal Information

Any information collected about you through our web site is used exclusively for the purposes of processing orders, improving your shopping experience and to communicate with you regarding products, services and promotions.  We will store any information that you provide securely and will not sell or release or otherwise disclose to any third party.  We will not however be responsible or liable for any loss of privacy, disclosure of information, harm damage or loss arising from the transmission of or any information you may send to us in connection with the use of the web site.

Personal information relating to you is available under the Privacy Act 1993 and you may request changes to the information held.



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Contact Details

Our contact details are:

(a)    Telephone - 0064 3 577 6955

(b)   Email – info@taylorpasshoney.co.nz