These terms and conditions explain our (Taylor Pass Honey Co Limited) obligations as a service provider and your obligations as a customer. Please ensure that you have read them carefully. By continuing to use our web site that signifies that you have read understood and agree to be bound by these terms and conditions. Please note that we may change these terms and conditions at any time without notice and which are effective upon posting on this web site. If you do not agree to these terms and conditions please do not use our web site.
All orders placed through the web site are subject to our acceptance. This means that we may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, we will issue you a refund.
Your order will be packed and shipped on the day we receive your order and will be sent the next day except Friday, Saturday, Sunday and Public Holidays. Out of town and rural deliveries may not be possible. We may consider special delivery requests. Shipping is only available within New Zealand, we do not ship internationally.
All efforts will be made to fulfil any order placed with us however we accept no responsibility or liability should we be unable to supply any products ordered for any reason.
We guarantee the quality of our products. If you have any questions or comments about our products please contact us at the details provided below. Please retain the product, packaging and batch code.
If you are not satisfied with the quality of any product within 30 days from that being delivered to you then we will at your option arrange either a redelivery of that product or a refund in respect of that product.
All prices shown on our web site are listed in New Zealand dollars and are inclusive of GST. We reserve the right to change or alter any prices at any time for any reason. There may be additional charges for out of town delivery, or rural deliveries which will be notified before your order is accepted.
All intellectual property on the web site including all copyright and trademarks is our property. Any unauthorised use of any of our intellectual property is strictly forbidden.
While every effort has been made to provide the most accurate information we advise that information provided on our web site may contain technical inaccuracies or typographical errors. We make no representation whatsoever about any other web site which you may access via our web site.
We will not in any event be liable to any party for any direct, indirect, special or other consequential loss or damage arising from the use of our web site or any other web site accessed from our web site.
Our privacy principles
We take your privacy seriously.
We want you to understand:
We collect most information directly from you when you order or buy from us. We get technical details from the devices you use to access our website and from cookies which tell us what you look at online, where and when. Like most other websites, our technology also lets us know when and how you use our websites, such as when you have added to or abandoned your basket or filled in a form.
So we are clear, cookies are the nickname for tiny text files which some websites pages place on the device you use to access them, to give us encrypted information such as to remember what you have put in your basket when shopping, your preferences, whether you have an account and what cookies you have accepted. They will not collect your name, address and payment card details but send back technical facts. They also help us to understand and sort out technical errors which sometimes happen online. We need cookies to make our websites and your device able to work well together. Some cookies are our own but we also work with carefully selected third parties to help us and who set their cookies from our website pages and to help us run our websites (these are called third party cookies). You will not be able to buy from us online and your browsing experience may not be as enjoyable if you block your device from receiving cookies.
Personal information does not include information where your identity has been removed or is unknown (anonymous data). Some of this information may only be identifiable to you and personal because you are logged in to your account, or because we have collected details of your IP address or the device that you have used to access the website. Where we can, we prefer to show you adverts online which you are more likely to be interested in.
Normally until you buy from us, you are an unnamed user of our website but we want to make you a customer. We work with online advertising partners to do this. They set a cookie from our webpages and this allows them to spot when you use the same device on other websites they publish ads on. They can then make sure you see an ad from us (retargeting). In some cases, the ads you see from us online will be more tailored to you (tailored or behavioural ads). This uses known and observed information about you to try and categorise you and predict what you will want to buy and which offers you will most like (profiling). This will be from our knowledge of you as a customer with us and from your use of our websites but we do not share that detailed information with those advertising partners. In other cases, it will be based on what advertising partners /social media providers know about you from their cookies and use of their websites but we do not receive the detailed information from these websites.
You can get more information about cookies and can change your mind about cookies at any time. if you want more details or to change your mind, see our cookies notice.
Our contact details are:
(a) Telephone - 0064 3 577 6955
(b) Email – email@example.com