Terms, Conditions and Disclaimers

These terms and conditions explain our (Taylor Pass Honey Co Limited) obligations as a service provider and your obligations as a customer.  Please ensure that you have read them carefully.  By continuing to use our web site that signifies that you have read understood and agree to be bound by these terms and conditions.  Please note that we may change these terms and conditions at any time without notice and which are effective upon posting on this web site.  If you do not agree to these terms and conditions please do not use our web site.

 

Product Orders

All orders placed through the web site are subject to our acceptance.  This means that we may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason and without liability to you or anyone else.  If your credit card has already been charged for an order that is later cancelled, we will issue you a refund.

 

Delivery

Your order will be packed and shipped on the day we receive your order and will be sent the next day except Friday, Saturday, Sunday and Public Holidays.  Out of town and rural deliveries may not be possible.  We may consider special delivery requests.  Shipping is only available within New Zealand, we do not ship internationally.

 

Product Availability

All efforts will be made to fulfil any order placed with us however we accept no responsibility or liability should we be unable to supply any products ordered for any reason.

 

Quality Guarantee

We guarantee the quality of our products.  If you have any questions or comments about our products please contact us at the details provided below.  Please retain the product, packaging and batch code.

If you are not satisfied with the quality of any product within 30 days from that being delivered to you then we will at your option arrange either a redelivery of that product or a refund in respect of that product.

 

Pricing

All prices shown on our web site are listed in New Zealand dollars and are inclusive of GST.  We reserve the right to change or alter any prices at any time for any reason.  There may be additional charges for out of town delivery, or rural deliveries which will be notified before your order is accepted.

 

Intellectual Property

All intellectual property on the web site including all copyright and trademarks is our property.  Any unauthorised use of any of our intellectual property is strictly forbidden.

 

Use of our Web Site

While every effort has been made to provide the most accurate information we advise that information provided on our web site may contain technical inaccuracies or typographical errors.  We make no representation whatsoever about any other web site which you may access via our web site.

 

Limitation of Liability

We will not in any event be liable to any party for any direct, indirect, special or other consequential loss or damage arising from the use of our web site or any other web site accessed from our web site.

 

Privacy/Security

This is the Taylor Pass Honey Co privacy policy to explain how and why we use your personal information. It’s important, so please read it and make sure you control your privacy. Our website is not intended for use by children who are under 16 years of age.

Our privacy principles

We take your privacy seriously.

  • We are committed to protecting the security of your personal information.
  • We comply with data privacy laws when using your personal information.
  • We only use it for lawful reasons you expect or that we explain to you in this document.
  • We will limit our collection and use to details we really need or which you have provided.
  • We will explain your rights to control your personal information to you and how to use them.

We want you to understand:

  1. What personal information we collect about you and where we get it from
  2. What we do with your personal information
  3. Who we share your personal information with and why
  4. Where we send your personal information
  5. How we keep your personal information secure
  6. How long we keep your information and why
  7. Your rights and how to use them
  8. Other details you should know
  9. Cookies

1. What personal information we collect about you and where we get it from

We collect most information directly from you when you order or buy from us. We get technical details from the devices you use to access our website and from cookies which tell us what you look at online, where and when. Like most other websites, our technology also lets us know when and how you use our websites, such as when you have added to or abandoned your basket or filled in a form.

The personal information we collect, and use will depend on why we need it. We will only collect the personal information we believe we need to use, or which you have agreed we can collect from you or agreed someone else can share with us, such as your name and address to send your order.
Sometimes we may be given information about you unexpectedly, such as from the police, organisations and agencies trying to prevent threats and fraud, and from the public. 


2. What we do with your personal information

We need to collect and use lots of information about you so that you can use our website, shop in our store, buy things from us and learn about our offers and new arrivals. We also need to use some details to prevent and detect fraud.
 
We look at and learn from your browsing, shopping and how you respond to our marketing to understand what sort of customer you are and predict what products we have that you may also be interested in. We try to show you adverts and offers we think you will like tailored to you based on stuff like your location, including what we know about you including through our website and other websites you visit, relying on the extra understanding about you which ad providers and social media platforms have collected with your consent.
 
Our use of your details will depend on you and what you are doing: browsing or buying, if you are new to us or a registered customer. Use will be different on-line and in-store but we will try to join up details of our relationship with you in store and online in our records, even if you use different devices online. We explain our lawful reasons for use of your personal information in our detail section. You can access this by scrolling to “Additional Details”.
 

3. Who we share your personal information with and why

We use suppliers and service providers, such as for delivering orders, or dealing with card checks and payments. These include other group companies and external contractors. We only share the personal details they need to know for their services and we make sure your privacy is respected and protected.
We share personal information with third parties when you have told us that we can share, or them that they can share, or you agree we can share your information, such as social media platforms or Google, so our adverts are shown to you.  
We will provide personal information about you to the police, fraud prevention and credit reference agencies when we have to by law, or when we deem necessary to prevent fraud.  If we decide to reorganise or sell all or most of our business, your personal information may be transferred to the buyer of the business, but we will never sell your personal information to third parties for them to market their products to you. 
 

4. Where we keep and send your personal information

Our business is located in New Zealand and some of our suppliers are international. Your personal information may, at times, be handled in a location outside of New Zealand. However, we adhere to the New Zealand Privacy Act 1993, which takes into consideration that other states must have the same level of data privacy values as New Zealand and more specifically the General Data Protection Regulation (GDPR) (EU) 2016/679. We take care in ensuring the security of your information with our international suppliers and only send limited details to fulfil a request. 
 

5. How do we keep your personal information secure?

Our people understand how important it is to keep your personal information safe and secure. We take steps online, in store and in our offices to keep our systems and records secure.
 

6. How long we keep your information and why

We will only keep your personal information for a limited period of time. This period will depend on a number of reasons, such whether we still need to deliver to you, or you have an account with us, or we are providing ongoing customer care to you. Sometimes we must also keep your information by law, to deal with a regulator or where required by our insurers. We shall delete your personal information at your request where possible and we won’t keep it for longer than we should or need to for the provision of a service and for communicating with you. 
 

7. Your rights and how to use them

You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details, in some cases to ask us to limit or stop our use of them and even to delete them.  Where we use your personal information based on your consent, you have the right to change your mind and you can always unsubscribe from any direct marketing to you, by simply clicking unsubscribe in a marketing email, or contacting us directly.  
Your privacy matters, you can get in touch with our Customer Care team for help with data protection matters at info@taylorpasshoney.co.nz. You also have a right to complain to the New Zealand Privacy Commissioner should you feel your rights, or the law has been compromised.
8. Distributors/Other Retail Outlet
Where you shop in another retailer’s outlet being online or instore, their systems will check, take and record payment. They will provide us with details of your purchases for our records. Unusually, if you are involved in any suspected incident, they may share additional details with us to help us together to prevent and detect crime.
 

9. Cookies

So we are clear, cookies are the nickname for tiny text files which some websites pages place on the device you use to access them, to give us encrypted information such as to remember what you have put in your basket when shopping, your preferences, whether you have an account and what cookies you have accepted. They will not collect your name, address and payment card details but send back technical facts.  They also help us to understand and sort out technical errors which sometimes happen online. We need cookies to make our websites and your device able to work well together. Some cookies are our own but we also work with carefully selected third parties to help us and who set their cookies from our website pages and to help us run our websites (these are called third party cookies).  You will not be able to buy from us online and your browsing experience may not be as enjoyable if you block your device from receiving cookies.

We use cookies online to do the job a good sales assistant does in store, noting what you are interested in, seeing if we can help show you where those items are, find more like them and tell you about products which work well with them. We can also tell you about special offers and promotions, just like they would.

Personal information does not include information where your identity has been removed or is unknown (anonymous data).  Some of this information may only be identifiable to you and personal because you are logged in to your account, or because we have collected details of your IP address or the device that you have used to access the website. Where we can, we prefer to show you adverts online which you are more likely to be interested in.

Normally until you buy from us, you are an unnamed user of our website but we want to make you a customer. We work with online advertising partners to do this. They set a cookie from our webpages and this allows them to spot when you use the same device on other websites they publish ads on. They can then make sure you see an ad from us (retargeting). In some cases, the ads you see from us online will be more tailored to you (tailored or behavioural ads). This uses known and observed information about you to try and categorise you and predict what you will want to buy and which offers you will most like (profiling). This will be from our knowledge of you as a customer with us and from your use of our websites but we do not share that detailed information with those advertising partners. In other cases, it will be based on what advertising partners /social media providers know about you from their cookies and use of their websites but we do not receive the detailed information from these websites. 

You can get more information about cookies and can change your mind about cookies at any time. if you want more details or to change your mind, see our cookies notice. 

10. Other details you should know.

Our privacy policy explains how we at Taylor Pass Honey Co are responsible for using your personal information. If you would like to get in touch, you can write to us at: Customer Care, 12 Taylor Pass Road, Witherlea, Blenheim, 7201, New Zealand. You can also email us at info@taylorpasshoney.co.nz. From time to time we will update this policy. We’ll always send you a copy in the event of material change but if minor changes are made, we won’t bombard your mailbox. You can, of course, check back here for updates in the mean time!

 

Contact Details

Our contact details are:

(a)    Telephone - 0064 3 577 6955

(b)   Email – info@taylorpasshoney.co.nz